Privacy Policy

Effective Date: May 4, 2025

Introduction

Accutune Automotive LLC ("Accutune Automotive," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.accutuneautomotive.com, contact us for services, or interact with us through our social media channels.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Who We Are

Accutune Automotive LLC is an automotive repair and detailing business located at:

910 Ulrich Ave, Louisville, KY 40219, United States

Phone: (502) 930-2608 | (502) 855-2287

Email: Raleigh@accutuneauto.com | Matt@accutuneauto.com

Website: www.accutuneautomotive.com

2. Information We Collect

We may collect the following categories of personal information:

a) Information You Provide Directly

Name and contact details (phone number, email address)
Vehicle information (make, model, year, mileage, VIN)
Service requests and quotes submitted via our contact/quote form
Communications you send us by phone, email, or social media

b) Information Collected Automatically

IP address and general geographic location
Browser type, operating system, and device information
Pages visited on our website and time spent on those pages
Referring URLs and search terms used to find our site

c) Information from Third Parties

Reviews and ratings you leave on Google or other platforms
Information from our social media pages (Instagram, Facebook, YouTube, TikTok)

3. How We Use Your Information

We use the information we collect to:

Respond to service inquiries and provide quotes
Schedule and perform automotive repair and detailing services
Communicate with you regarding your vehicle and appointments
Send follow-up communications or promotional offers (with your consent where required)
Improve our website, services, and customer experience
Comply with legal obligations and resolve disputes
Maintain records required for business operations

4. Legal Basis for Processing

Where required by law, we process your personal data on the following grounds:

Performance of a contract: to provide the services you request
Legitimate interests: to operate and improve our business
Consent: for marketing communications where required
Legal obligation: to comply with applicable laws and regulations

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service providers: trusted third parties who assist us with website hosting (Wix.com), payment processing, or business operations, subject to confidentiality agreements
Legal requirements: if required by law, court order, or government authority
Business transfer: in connection with a merger, acquisition, or sale of business assets
With your consent: in any other circumstance with your explicit permission

6. Cookies and Tracking Technologies

Our website is built on the Wix platform, which may use cookies and similar tracking technologies to operate the site, analyze traffic, and improve user experience. These may include:

Essential cookies: necessary for the website to function properly
Analytics cookies: to understand how visitors interact with our site
Marketing cookies: to track the effectiveness of our advertising

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to the use of cookies as described above.

7. Third-Party Links and Services

Our website may contain links to third-party websites (such as Google Maps, social media platforms, or review sites). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, and complying with legal obligations. Customer service records are generally retained for a minimum of five (5) years in accordance with standard business and tax requirements.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: the right to request a copy of the personal data we hold about you
Correction: the right to request correction of inaccurate or incomplete information
Deletion: the right to request deletion of your personal data in certain circumstances
Opt-out: the right to opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 1 above. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

11. Kentucky Residents

As a Kentucky-based business, we comply with applicable Kentucky state privacy laws. If you are a Kentucky resident and have questions about how your data is used, please contact us directly.

12. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the Effective Date at the top of this document. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Accutune Automotive LLC