Refund & Satisfaction Policy

Our Commitment to Customer Satisfaction

 

At Accutune Automotive LLC, we stand behind every service we perform. This Refund and Satisfaction Policy explains how we handle refund requests, concerns about completed work, and our process for making things right when issues arise. This policy works alongside our Terms of Service, which addresses estimates, deposits, cancellations, and warranties.

​

1. Our General Approach

​

We prefer to resolve concerns through direct communication and corrective action rather than refunds. Most issues — whether a noise that returns after a repair, a missed spot on a detail, or a question about how a service was performed — can be resolved by bringing the vehicle back to our shop for inspection. We encourage customers to contact us first so we have the opportunity to address concerns before refunds are considered.

​

2. Diagnostic Fees

​

Diagnostic fees are charged for the labor and equipment time required to identify the cause of an issue with your vehicle. Diagnostic fees are non-refundable, even if:

• You decide not to proceed with the recommended repair

• You choose to have the repair completed at another shop

• The diagnosis identifies an issue that cannot be repaired

• The diagnostic process reveals multiple potential causes requiring further testing

The diagnostic fee covers the time and expertise of our technicians, which is provided regardless of whether you authorize follow-up repair work.

​

3. Completed Auto Repair Services

​

Auto repair labor and parts that have been installed are generally not eligible for a cash refund once the work is complete. If you are unsatisfied with a repair, our standard process is:

1. Contact us within a reasonable time after the service

2. Bring the vehicle back to our shop for inspection

3. We will evaluate the concern at no additional charge if it falls within our limited warranty (see Terms of Service, Section 9)

4. If the issue is covered, we will perform corrective work at no charge

5. If the issue is not related to our work, we will explain the findings and provide options

Refunds may be considered on a case-by-case basis if corrective work is not possible or if the original service cannot reasonably be performed correctly. Any approved refund will be limited to the amount paid for the specific service at issue and will not include consequential costs (such as towing, rental cars, or lost wages).

​

4. Completed Detailing, PPF, Ceramic Coating, Wrap, and Tint Services

​

Detailing and protective service results depend on the existing condition of your vehicle. We provide realistic expectations before beginning any specialty service and welcome questions during the process.

Re-do Policy for Detailing & Paint Correction: If you are unsatisfied with a completed detail or paint correction, contact us within 3 days of the service. We will inspect the vehicle and, at our discretion, address specific areas that fall short of what was reasonably promised. Re-do work is not available for issues caused by:

• Driving, weather exposure, or contamination after the service

• Conditions that were disclosed before the service as not fully correctable

• Pre-existing damage outside the scope of the service performed

PPF, Ceramic Coating, Wrap, and Tint: Once installed, these services are not eligible for a refund because the materials are custom-fit to your vehicle and cannot be reused. Manufacturer warranties cover defects in the product itself; installation issues will be addressed under our installation warranty as outlined in our Terms of Service.

​

5. Deposits

​

Deposits paid for specialty services (PPF, ceramic coating, wraps, paint correction, and similar) are governed by our Terms of Service.

 

In summary:

• Deposits applied to completed work are non-refundable

• Deposits for cancellations made with sufficient notice may be refunded at our discretion

• Deposits for late cancellations or no-shows may be forfeited as a cancellation fee

For full details on deposits and cancellation timing, please refer to our Terms of Service.

​

6. Gift Cards and Prepaid Services

​

If we offer gift cards or prepaid service packages, the following applies:

• Gift cards are non-refundable and may not be exchanged for cash

• Prepaid service packages are non-refundable once any portion of the service has been performed

• Unused prepaid services may be transferred to another vehicle or person at our discretion

• Gift cards and prepaid packages do not expire unless required by law, but we reserve the right to honor them only at our current operating location

​

7. Refunds Due to Our Error

​

If we have charged you in error (such as a duplicate charge, incorrect amount, or charge for a service not performed), please contact us as soon as possible. We will investigate and issue a correction or refund as appropriate. Refunds for billing errors are not subject to the limitations described elsewhere in this policy.

​

8. Refund Method and Timing

​

Approved refunds are typically issued using the original payment method:

• Credit/debit card refunds: Generally appear within 5–10 business days, depending on your card issuer

• Cash payments: Refunded by check or other agreed method

• Check payments: Refunded after the original check has cleared, typically within 10 business days

We may require you to sign a refund acknowledgment form before processing.

​

9. Disputes

​

If you disagree with our decision regarding a refund or corrective work, please contact us directly so we can discuss the situation. We genuinely want to resolve concerns fairly. If a resolution cannot be reached through direct communication, disputes are governed by the terms outlined in our Terms of Service, including the Limitation of Liability and Governing Law sections.

We ask that customers refrain from initiating credit card chargebacks before giving us a reasonable opportunity to address the concern. Chargebacks filed without prior contact may delay resolution and may affect future service.

​

10. How to Request a Refund or Re-Do

​

To request a refund, raise a concern about completed work, or schedule a re-do inspection, please contact us using the information below. Include:

• Your name and contact information

• The date of service

• The vehicle the service was performed on

• A description of the issue and the resolution you're requesting

• Any photos that help illustrate the concern (helpful for detailing issues)

We aim to respond to all refund and satisfaction requests within a reasonable timeframe.

​

11. Contact Us

​

910 Ulrich Ave, Louisville, KY 40219, United States

Phone: (502) 930-2608 | (502) 855-2287

Email: Raleigh@accutuneauto.com | Matt@accutuneauto.com

Website: www.accutuneautomotive.com

​

12. Changes to This Policy

​

We may update this Refund and Satisfaction Policy from time to time. The most current version will always be posted on our website with an updated Effective Date. Continued use of our services after changes constitutes acceptance of the revised policy.