Terms Of Service

Effective Date: May 4, 2025

Introduction

Welcome to Accutune Automotive LLC ("Accutune Automotive," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website at www.accutuneautomotive.com and the automotive repair, detailing, and related services we provide. By accessing our website, requesting a quote, delivering your vehicle to us, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Us

Accutune Automotive LLC is a Kentucky limited liability company located at:

910 Ulrich Ave, Louisville, KY 40219, United States

Phone: (502) 930-2608 | (502) 855-2287

Email: Raleigh@accutuneauto.com | Matt@accutuneauto.com

Website: www.accutuneautomotive.com

2. Use of Our Website

By using our website, you agree that you will:

Use the website only for lawful purposes
Provide accurate information when submitting forms or requesting quotes
Not attempt to disrupt, hack, or interfere with the website's operation
Not use the website to transmit harmful code, spam, or unauthorized content
Not copy, reproduce, or republish our content without permission

We reserve the right to restrict or terminate access to our website at any time, without notice, for any reason.

3. Services Offered

Accutune Automotive provides automotive repair and detailing services, including but not limited to:

Auto repair (brakes, suspension, diagnostics, A/C, fluid service, tune-ups, hybrid repair, fleet maintenance, etc.)
Vehicle inspections
Paint Protection Film (PPF)
Ceramic coating
Window tinting
Vinyl wraps
Paint correction
Automotive detailing
Remote start system installation

Service availability may vary based on your vehicle, location, and current scheduling.

4. Quotes and Estimates

All estimates, quotes, and pricing communicated through our website, email, phone, text message, or in person are approximate and based on the information available at the time. Estimates are not binding contracts. Final pricing may change based on:

The actual condition of your vehicle once inspected
Hidden damage, wear, or additional issues discovered during service
Parts pricing fluctuations or availability delays
Additional labor required to complete the work safely and properly

We will make reasonable efforts to contact you and obtain authorization before performing any work that significantly increases the estimated cost.

5. Authorization for Services

By delivering your vehicle to us or authorizing services (whether in writing, verbally, or electronically), you confirm that:

You are the legal owner of the vehicle or are authorized to approve services on the owner's behalf
You authorize Accutune Automotive and its employees to operate your vehicle for diagnostic, testing, and service purposes
You authorize the work described in the estimate or service order
You agree to pay all charges for parts, labor, and any applicable taxes

6. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. We accept commonly used payment methods. Vehicles will not be released until payment is received in full (see Section 14 for our possessory lien rights).

A deposit may be required for certain services, including but not limited to PPF, ceramic coating, vinyl wraps, and paint correction. Deposits are applied toward the final service cost.

7. Cancellations, Rescheduling, and No-Shows

We ask that you provide at least 24 hours' notice when canceling or rescheduling an appointment.

Late Cancellations, Rescheduling, and No-Shows

A fee may be charged for any of the following:

Cancellations made with less than 24 hours' notice
Rescheduling requests made with less than 24 hours' notice
"No call, no show" appointments where the customer fails to arrive at the scheduled time and does not contact us
Repeated cancellations or rescheduling of the same appointment

The amount of the fee will be determined at our discretion based on the type of service scheduled, the amount of time reserved, any materials or parts ordered specifically for the appointment, and the lost opportunity to schedule another customer. The fee will be communicated to you before being charged, and we reserve the right to require payment of any outstanding fees before scheduling future appointments.

Specialty Service Deposits

Deposits for specialty services (PPF, ceramic coating, vinyl wraps, paint correction, and similar) may be non-refundable if cancellation or rescheduling occurs within 48 hours of the scheduled service. In some cases, deposits may be applied as a cancellation fee or forfeited entirely depending on the circumstances. Specific deposit and cancellation terms will be communicated at the time of booking.

Repeat Offenders

We reserve the right to refuse future service to any customer who repeatedly cancels, reschedules at the last minute, or fails to show up for scheduled appointments.

8. Service Performance and Diagnostic Findings

Diagnostic services are performed to identify the most likely cause of a reported issue based on industry-standard testing and our technicians' professional judgment. Modern vehicles are complex, and:

Some issues may require additional diagnostic time beyond the initial estimate
Repairing one identified issue may reveal additional underlying problems
Intermittent issues may not appear during testing
We cannot guarantee that every problem with a vehicle will be detected during a single diagnostic session

You are responsible for authorizing follow-up diagnostic work if the initial diagnosis does not fully resolve your concern.

9. Limited Warranty — Auto Repair Services

We warrant our auto repair labor for 12 months or 12,000 miles, whichever comes first, from the date of service, unless otherwise specified in writing.

Parts warranties are passed through from the manufacturer. The duration and coverage of parts warranties vary by manufacturer and part type. We will provide manufacturer warranty information upon request.

This warranty covers:

Defects in workmanship for the specific repair performed
Failure of parts we supplied within the manufacturer's warranty period

This warranty does NOT cover:

Customer-supplied parts (see Section 13)
Damage caused by accidents, collisions, or impacts after our service
Damage caused by neglect, misuse, abuse, racing, or off-road use
Damage caused by failure to perform recommended maintenance
Damage caused by additional repairs or modifications performed by another shop or individual after our service
Normal wear and tear
Pre-existing conditions unrelated to the repair performed
Consequential damages (such as towing, rental cars, lost wages, or loss of use)

To make a warranty claim, you must return the vehicle to our shop for inspection. Warranty repairs are performed at our location only.

10. Limited Warranty — Detailing, PPF, Ceramic Coating, Wrap, and Tint Services

Detailing and protective film/coating services are subject to specific terms based on the product applied:

Paint Protection Film (PPF): Manufacturer warranties (such as those provided by the film brand we install) cover defects like yellowing, cracking, or peeling for a specified period. Manufacturer warranty terms will be provided to you at the time of service.

Ceramic Coating (including System X): Coverage and duration vary by product. System X coatings carry a manufacturer-backed warranty when installed by a certified installer and properly maintained. Required maintenance includes periodic inspections and approved washing methods. Failure to follow maintenance requirements may void manufacturer coverage.

Vinyl Wraps: Wrap film durability depends on environmental exposure, vehicle care, and proper installation. Manufacturer warranties typically cover defects but not damage from improper washing, abrasive contact, or extreme conditions.

Window Tint: We offer a limited warranty on tint film against bubbling, peeling, and excessive fading. Specific warranty terms vary by film type and will be provided at the time of service.

Paint Correction & Detailing: Paint correction results are dependent on the existing condition of your paint, including thickness, prior repairs, and oxidation. Some defects cannot be fully removed without risk of damaging the clear coat. We will discuss realistic outcomes before beginning work.

Detailing services do not carry an ongoing warranty, as cleanliness and finish naturally degrade with use.

11. Cure Times and Aftercare

Many of our detailing services require cure or settling time. You agree to follow our written aftercare instructions, which may include:

Avoiding car washes for a specified period (typically 7–30 days depending on service)
Avoiding direct contact with water, chemicals, or abrasives during the cure period
Using only approved washing methods and products
Returning for required maintenance inspections (especially for ceramic coatings)

Failure to follow aftercare instructions may void applicable warranties and is not the responsibility of Accutune Automotive.

12. Pre-Existing Conditions

We are not responsible for pre-existing damage, defects, or wear that is unrelated to the service we performed. This includes but is not limited to:

Existing paint chips, scratches, swirl marks, or oxidation
Prior accident damage or aftermarket modifications
Rust, corrosion, or undercarriage deterioration
Mechanical issues unrelated to the work authorized
Cosmetic flaws not specifically addressed in the service order

We may document the condition of your vehicle (including photographs) before beginning work.

13. Customer-Supplied Parts

If you supply your own parts for installation, the following applies:

We cannot warranty the parts themselves
We cannot warranty labor associated with installing customer-supplied parts
If a customer-supplied part fails, you are responsible for the cost of removing the failed part and reinstalling a replacement
We reserve the right to refuse installation of customer-supplied parts at our sole discretion, particularly for safety-critical components

14. Possessory Lien, Vehicle Storage, and Abandoned Vehicles

Right to Hold the Vehicle Until Paid (Possessory Lien)

By authorizing service, you acknowledge and agree that Accutune Automotive LLC has the right to retain possession of your vehicle until all charges for parts, labor, services, applicable taxes, storage fees, and any other authorized work are paid in full. This possessory lien applies to all services we provide, including:

All auto repair services (mechanical repairs, diagnostics, brake service, suspension, A/C, cooling system, electrical, fluid service, maintenance and tune-ups, hybrid vehicle repair, fleet maintenance, remote start installation, and any other repair work)
Vehicle inspections
Paint Protection Film (PPF) installation
Ceramic coating application
Window tinting
Vinyl wrap installation
Paint correction
Automotive detailing (interior and exterior)
Any other labor performed on the vehicle that improves, restores, or preserves it

This right is supported by Kentucky Revised Statutes § 376.270 (statutory mechanic's lien for repairs, storage, and accessories) and by Kentucky common-law artisan's/possessory liens, which apply to any person who performs labor on personal property that improves or preserves its value. We will not release your vehicle until payment is received in full, by approved payment method.

Storage Fees

You agree to pick up your vehicle promptly after we notify you that service is complete. If your vehicle is not picked up within three (3) business days of notification, we reserve the right to charge daily storage fees at our then-current rate. Storage charges accrue until the vehicle is retrieved and all amounts owed are paid in full. Storage charges are also covered by our possessory lien.

Abandoned Vehicles and Statutory Lien Enforcement

If your vehicle remains on our premises with charges unpaid for at least thirty (30) days, we may treat the vehicle as abandoned and pursue our rights under Kentucky law, including but not limited to KRS 376.270, KRS 376.275, and KRS 376.280. This may include:

Filing a statement of lien with the County Clerk
Publishing legal notice of sale in accordance with KRS Chapter 424
Sending certified mail notice to the registered owner and any lienholders
Selling the vehicle at public auction to recover unpaid charges, storage fees, and lien enforcement costs

We will make reasonable efforts to contact you using the information you provided before initiating any lien enforcement or sale procedures. You are responsible for ensuring we have your current contact information.

Your Acknowledgment

By submitting your vehicle for service, you acknowledge that you have read and understood this section and agree to its terms.

15. Personal Items

You are responsible for removing valuables, electronics, important documents, firearms, child seats (when not required for the service), and other personal items before delivering your vehicle. We are not liable for loss or damage to personal items left in vehicles during service.

16. Photography and Marketing

We may photograph or video-record vehicles before, during, and after service for quality control, training, and marketing purposes. By using our services, you grant us permission to use these images on our website, social media, and marketing materials. License plates and identifying details may be obscured upon request.

17. Vehicle Operation and Insurance

By authorizing service, you grant us permission to operate your vehicle on public roads and on our property for the purpose of diagnostics, testing, repair verification, and quality control. We carry appropriate garage keepers' insurance; however, you remain responsible for active personal auto insurance coverage on your vehicle while it is in our care.

18. Limitation of Liability

To the fullest extent permitted by Kentucky law:

Our total liability for any claim arising from our services is limited to the amount paid for the specific service at issue
We are not liable for indirect, incidental, consequential, or punitive damages, including loss of use, lost profits, rental car expenses, towing costs, or lost wages
We are not responsible for pre-existing conditions in your vehicle that are unrelated to the service performed
We are not responsible for damage caused by faulty parts supplied by the customer
We are not responsible for damage that occurs after the vehicle leaves our premises and is not directly attributable to our work

This limitation does not apply to liability that cannot be limited under applicable law, including gross negligence or intentional misconduct.

19. No Implied Warranties

Except as specifically stated in these Terms or in a written warranty document we provide, our website and services are provided "as is" and "as available," without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. We do not guarantee that the website will be uninterrupted, error-free, or free of viruses or harmful components.

20. Intellectual Property

All content on our website — including text, images, logos, graphics, and the Accutune Automotive name — is the property of Accutune Automotive LLC or its licensors and is protected by U.S. copyright and trademark laws. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.

21. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, social media platforms, or review sites). We are not responsible for the content, accuracy, or practices of these third-party websites. We encourage you to review their terms and privacy policies before providing any personal information.

22. Indemnification

You agree to indemnify and hold harmless Accutune Automotive LLC, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your misuse of our website, breach of these Terms, or violation of any applicable law.

23. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Jefferson County, Kentucky, and you consent to the jurisdiction of those courts.

24. Changes to These Terms

We may update these Terms from time to time. The most current version will always be posted on our website with an updated Effective Date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

25. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

26. Authorization and Acknowledgment

By authorizing service — whether through our website, by signing a service order, by verbal agreement, or by delivering your vehicle to our facility — you acknowledge that you:

Have read and understood these Terms
Are the legal owner of the vehicle or are authorized to approve service on the owner's behalf
Authorize us to perform the work described and to operate the vehicle as needed for service
Agree to pay all charges for parts, labor, applicable taxes, and any approved additional work

27. Contact Us

If you have any questions about these Terms, please contact us at: